Summary
IT operations support professional with experience supporting corporate and property technology systems,
administering Microsoft 365, and partnering with stakeholders on reporting and requirements. Background includes
Salesforce reporting and dashboard development, ad hoc reporting for product owners, and writing user stories
to support project delivery.
Skills
Salesforce (3 years)
Ad Hoc Reporting
Dashboard Development
Key Metrics Reporting
Requirements Gathering
User Stories
Microsoft 365 / O365 Admin
Vendor Management
Data Loader
Support Ticketing / Inbox Triage
HTML (content updates)
Highlights
- Created ad hoc reports in Salesforce for product owners.
- Built dashboards and reported on key metrics for management.
- Gathered requirements and wrote user stories for projects.
What I’m looking for
Consider adding 1–2 lines here tailored to the roles you want (e.g., IT Operations, Salesforce Admin/Analyst,
Reporting & Enablement). This improves clarity for recruiters.
Work Experience
Senior IT Operations Support Specialist
· 12/2024 – Present
Update in progress: add 2–4 “senior role” bullets focused on leadership, escalations, metrics improved,
tooling/process improvements, and impact.
IT Operations Support Specialist
· 07/2021 – 12/2024
- Supported property and corporate technology systems.
- Managed vendor relationships.
- Administered Microsoft 365 (O365).
Marketplace Admin
- Gathered requirements and wrote user stories.
- Updated and inserted data using Data Loader.
- Managed multiple email inboxes for support tickets.
Salesforce Administrator Intern
- Tested development and noted discrepancies from requirements.
- Updated a hotel-facing website using HTML.
SNAP Officer
- Made difficult decisions on the spot in time-sensitive situations.
- Ensured safety of students and staff by providing safety escorts.
- Worked closely with the Georgia College Police Department to support event security.
Education
Georgia College
Milledgeville, GA
August 2017
Bachelor of Business Administration (BBA), Management Information Systems
Volunteer Experience
- Help run programs with 200+ guests.
- Set up and run guest activities.
- Guide guests through exhibits and behind-the-scenes tours.
- Staff the Information/Customer Service desk and answer guest questions.
- Ran a coffee shop to raise money for mission trips.
